Co-op Funeralcare, Pitsea

I could not fault Lyndsey - when I took my niece to see my sister in the chapel, she was kind, caring and compassionate. Same when I collected her ashes, she was very professional and put me at my ease. The funeral director Steve, wore a purple tie as it was my sister’s favourite colour. That was a lovely touch. I would use the co-op again.

I highly recommend the Co-op Funeral care, Pitsea. They were amazing, kind, caring and supportive right from the beginning. They really listened to our thoughts and what we wanted and really gave us the time we needed to make our decisions. They kept us updated with everything, and were there with any thing we needed support with. We are very grateful to them.

If I could give zero stars, I would. I cannot fault the collection of my dad after he passed. The staff involved at that stage were caring, respectful, and personable, and I felt reassured during an incredibly difficult moment. However, when I attended the funeral home to make the arrangements, the experience changed completely. What should have been a poignant and compassionate meeting felt more like a sales pitch. Despite being made very clear on numerous occasions that I only wanted a direct cremation, I was taken into a room covered in brochures full of “options,” with a calculator place